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| Version | User | Scope of changes |
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| Jan 17 2008, 3:12 PM EST | adamchaney | 1 word deleted |
| Jan 17 2008, 3:11 PM EST | adamchaney |
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Creative 3rd Party Options
Adam Chaney, VP of Product Development, Radianta
With so many possibilities building on top of the CUAE infrastructure, it was difficult to narrow the choices down to just a few examples to show off the value of VoIP applications. The first application we talked about was personal queue. This is part of a larger suite of applications called Beacon Office. Beacon Office is available for free with CUAE, so don't ignore the "Applications" disk you get alonog with the CUAE install disk since Beacon Office will not come pre-installed. Here's a quick run-down of what you get with Beacon Office:
0. Beacon Director - This is the web page used for both administrative purposes and for invoking some of the features discussed below. It is installed locally on the server at port 8765 by default.
1. Call Notes - Allows individuals to use predefined text messages, or create customized messages through Beacon Office Director, that are posted to the screen of the receiving phone as the call is made.
2. Dialer - Allows users to establish a list of numbers and dial outbound calls to play pre-recorded messages. Messages are recorded through the Beacon Office Director user interface. Personal dialing campaigns can be run immediately or scheduled for a future time through the user interface. Basic campaign results are provided in a simple report that can be emailed to an address established through the user interface.
3. Emergency Alert - When a particular dialing pattern is detected, for example a 911 emergency call, Beacon Office Emergency Alert automatically sends messages to designated IP phones and email addresses. Message information includes caller number, name, called number and any other device description information available.
4. Time Card - Allows every IP phone to become a time clock device. This enables employees to sign in and out for work anywhere there is a phone, relieving congestion at centralized time clock stations. Logging information is emailed to a specific user address, established through the user interface, in Excel format. This information can be input into third-party time-tracking applications.
5. Callback - If a called party is busy or unreachable, the caller may initiate a callback request. This will cause a status message to display on the called party’s phone. When the called party becomes available again, they can use the Services key to access a list of callers who have requested callbacks and initiate calls back to them.
6. Phone Lock - Users may select to lock their phone by way of an option in the Services menu. When the user elects to lock their phone, a prompt asks if they wish to forward their inbound calls and if so, to what number. Once the phone is locked, no outbound calling may occur. The Services, Messages, and Directories buttons are also disabled. If the user elected to forward calls, all inbound calls are forwarded to the number specified. Otherwise, the ringer is disabled but the call is otherwise received normally. Users may unlock their phone using their Extension Mobility authentication user name and PIN. Phone lock can also be scheduled for specific times of each day. It is also important to note that designated emergency numbers, such as 911, can be dialed from a locked phone.
7. Web-based Extension Mobility - Integrated into the Beacon Director login page, users can activate any phone as their own by entering the target phone’s extension, their extension, and their PIN code. The designated phone will then display a confirmation prompt which must be responded to in the affirmative before the process is complete.
8. Call Recording - Activated through the Services key, this feature will cause their current conversation to be recorded and have a link to the recording emailed to the user. The page they are taken to has the options of downloading the recording and deleting it from the server.
9. Personal Queue - Enables all Cisco IP Phone users, not just call center agents, to enjoy the benefit of true call queuing. As calls ring in, they appear in a visual queue on the user's PC workstation and/or IP phone. Controls are provided by Personal Queue enabling the user to play custom queue hold messages, music and to inject custom messages such as, "I’ll be right there - just need to finish something up. Hang on two minutes", while the caller is in queue. Users streamline their daily communications by leveraging caller details to decide which calls take priority, and can act on calls (by answering, injecting a message or sending the call to voicemail) accordingly. The personal queue control panel runs as a ClickOnce application. As such, users must be logged into that page and have the application running in order to use this feature.
It is our hope that these applications help you to realize and further leverage the power of your VoIP investment. Radianta also provides applications for various vertical markets including Retail, Healthcare, and Emergency Services, in addition to custom projects. Have a look at our web site and don't hesitate to contact us for more information.
Adam Chaney, VP of Product Development, Radianta
With so many possibilities building on top of the CUAE infrastructure, it was difficult to narrow the choices down to just a few examples to show off the value of VoIP applications. The first application we talked about was personal queue. This is part of a larger suite of applications called Beacon Office. Beacon Office is available for free with CUAE, so don't ignore the "Applications" disk you get alonog with the CUAE install disk since Beacon Office will not come pre-installed. Here's a quick run-down of what you get with Beacon Office:
0. Beacon Director - This is the web page used for both administrative purposes and for invoking some of the features discussed below. It is installed locally on the server at port 8765 by default.
1. Call Notes - Allows individuals to use predefined text messages, or create customized messages through Beacon Office Director, that are posted to the screen of the receiving phone as the call is made.
2. Dialer - Allows users to establish a list of numbers and dial outbound calls to play pre-recorded messages. Messages are recorded through the Beacon Office Director user interface. Personal dialing campaigns can be run immediately or scheduled for a future time through the user interface. Basic campaign results are provided in a simple report that can be emailed to an address established through the user interface.
3. Emergency Alert - When a particular dialing pattern is detected, for example a 911 emergency call, Beacon Office Emergency Alert automatically sends messages to designated IP phones and email addresses. Message information includes caller number, name, called number and any other device description information available.
4. Time Card - Allows every IP phone to become a time clock device. This enables employees to sign in and out for work anywhere there is a phone, relieving congestion at centralized time clock stations. Logging information is emailed to a specific user address, established through the user interface, in Excel format. This information can be input into third-party time-tracking applications.
5. Callback - If a called party is busy or unreachable, the caller may initiate a callback request. This will cause a status message to display on the called party’s phone. When the called party becomes available again, they can use the Services key to access a list of callers who have requested callbacks and initiate calls back to them.
6. Phone Lock - Users may select to lock their phone by way of an option in the Services menu. When the user elects to lock their phone, a prompt asks if they wish to forward their inbound calls and if so, to what number. Once the phone is locked, no outbound calling may occur. The Services, Messages, and Directories buttons are also disabled. If the user elected to forward calls, all inbound calls are forwarded to the number specified. Otherwise, the ringer is disabled but the call is otherwise received normally. Users may unlock their phone using their Extension Mobility authentication user name and PIN. Phone lock can also be scheduled for specific times of each day. It is also important to note that designated emergency numbers, such as 911, can be dialed from a locked phone.
7. Web-based Extension Mobility - Integrated into the Beacon Director login page, users can activate any phone as their own by entering the target phone’s extension, their extension, and their PIN code. The designated phone will then display a confirmation prompt which must be responded to in the affirmative before the process is complete.
8. Call Recording - Activated through the Services key, this feature will cause their current conversation to be recorded and have a link to the recording emailed to the user. The page they are taken to has the options of downloading the recording and deleting it from the server.
9. Personal Queue - Enables all Cisco IP Phone users, not just call center agents, to enjoy the benefit of true call queuing. As calls ring in, they appear in a visual queue on the user's PC workstation and/or IP phone. Controls are provided by Personal Queue enabling the user to play custom queue hold messages, music and to inject custom messages such as, "I’ll be right there - just need to finish something up. Hang on two minutes", while the caller is in queue. Users streamline their daily communications by leveraging caller details to decide which calls take priority, and can act on calls (by answering, injecting a message or sending the call to voicemail) accordingly. The personal queue control panel runs as a ClickOnce application. As such, users must be logged into that page and have the application running in order to use this feature.
It is our hope that these applications help you to realize and further leverage the power of your VoIP investment. Radianta also provides applications for various vertical markets including Retail, Healthcare, and Emergency Services, in addition to custom projects. Have a look at our web site and don't hesitate to contact us for more information.
