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Jul 23 2008, 5:49 PM EDT
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Change: There were only format changes (bold, italics, etc.) in this version. See this version for details.
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Jul 23 2008, 5:22 PM EDT
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Change: There were only format changes (bold, italics, etc.) in this version. See this version for details.
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Jul 23 2008, 5:22 PM EDT
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Change: Register to attendDemos Include: Cisco Unified Expert Advisor and Unified Presence ad well as Voice Portal and Intelligence Suite Thursday, August 1410:00 a.m. PT Register to attend Demos Include: Cisco Unified Contact Center Express 7.0, including integration with
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Jul 23 2008, 5:20 PM EDT
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Change: There were only format changes (bold, italics, etc.) in this version. See this version for details.
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Jul 23 2008, 5:17 PM EDT
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Change: Discover how Cisco Unified Contact Center Express can give small and mid-sized contact centers the advanced functionality normally found only in enterprise-class solutions while retaining the ease of deployment and operation thatDemos smallerInclude: contact centers need. Explore the new capabilities of Cisco Unified Contact Center
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Jul 23 2008, 5:15 PM EDT
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Change: Explore the new capabilities of Cisco Unified Contact Center Express 7.0, including integration with Cisco Unified Presence, to extend customer care beyond the contact center, simplified agent email response, and enhancements to Cisco Agent Desktop such as a browser-based edition and new workflow capabilities. IBM Self Service Kiosk BONUS Video
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Jul 23 2008, 4:47 PM EDT
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Change: Are you a member of the Cisco Contact Center User Group?Social Technographics from ForresterArticle: Converting from a legacy PBX to a VoIP based Contact CenterOutline1. Modernizing Customer Service: From Calls to Contacts2. Unify the Modern Contact Center with Video and More3. Expert
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Jul 23 2008, 4:43 PM EDT
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Change: IBM Self Service Kiosk BONUS VideoGreat note from Cliff who works at Cisco partner Forsythe:Seriously, I can share a couple of ideas on deployments we've done. 1. Customers seem to routinely underestimate the training requirements for their
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Jul 1 2008, 11:17 AM EDT
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Change: (site not live yet - all members of this wiki will be notified...so join!)Air: July 24Links: cisco.com/go/ccSocial Technographics from ForresterArticle: Converting from a legacy PBX to a VoIP based Contact CenterOutline1. Modernizing Customer Service: From Calls to Contacts2. Unify the
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Change: Deleted by Jun 30 2008, 5:36 PM EDT for: no reason given
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Jun 6 2008, 10:54 AM EDT
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Change: What is the best way to handle a Contact1. CenterModernizing contact?Customer DoService: youFrom haveCalls ideasto forContacts2. guests,Unify demos,the contentModern flow?Contact PleaseCenter weighwith inVideo onand theMore3. discussionExpert threadAdvisor belowbroadens
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Jun 5 2008, 4:07 PM EDT
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Change: cisco.com/go/ccSocial Technographics from ForresterArticle: Converting from a legacy PBX to a VoIP based Contact CenterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests,
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Jun 3 2008, 5:39 PM EDT
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Change: Converting from a legacy PBX to a VoIP based Contact CenterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, content flow? Please weigh in on the discussion thread below or simply edit this page. I have currently left it unlocked.
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Jun 3 2008, 10:48 AM EDT
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Change: (site not live yet - all members of this wiki will be Maynotified...so 14join!)Air: July 24Links: Social Technographics from ForresterWhat is the best way to handle a Contact Center contact? Do you
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Jun 3 2008, 10:46 AM EDT
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Change: Calls to ContactsTape: May 14Air: July 24Links: Social Technographics from ForresterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, demos,
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May 8 2008, 11:09 AM EDT
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Change: JuneMay 1014Air: July 24Links: Social Technographics from ForresterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, content
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May 8 2008, 11:09 AM EDT
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Change: Social Technographics from ForresterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, content flow? Please weigh in on the discussion thread below or simply edit this page. I have currently left it unlocked.Great note from Cliff
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Apr 24 2008, 3:02 PM EDT
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Change: 2. One of the big requests that is under served by Cisco documentation is statistics display. Traditional Call Centers will have a board showing information
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Jan 24 2008, 9:02 AM EST
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Change: Moved by Jan 24 2008, 9:02 AM EST
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Jan 24 2008, 9:02 AM EST
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Change: The Presence Enabled Contact CenterTape: June 10Air: July 24What is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, content flow? Please weigh in on the discussion thread below or simply edit this page. I have currently left it unlocked.
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