35 Contact Center - History Page

	Date/Time	Made By	Edit Note	Type	Scope
	Jul 23 2008, 5:49 PM EDT	robboyd	Cleaned up formatting a little.	edit
Change: There were only format changes (bold, italics, etc.) in this version. See this version for details. (Word count: 475)
	Jul 23 2008, 5:22 PM EDT	SFchick		edit
Change: There were only format changes (bold, italics, etc.) in this version. See this version for details. (Word count: 475)
	Jul 23 2008, 5:22 PM EDT	SFchick		edit	6 words added
Change: Register to attendDemos Include: Cisco Unified Expert Advisor and Unified Presence ad well as Voice Portal and Intelligence Suite Thursday, August 1410:00 a.m. PTRegister to attend Demos Include: Cisco Unified Contact Center Express 7.0, including integration with View changes from previous version. (Word count: 475)
	Jul 23 2008, 5:20 PM EDT	SFchick		edit
Change: There were only format changes (bold, italics, etc.) in this version. See this version for details. (Word count: 469)
	Jul 23 2008, 5:17 PM EDT	SFchick		edit	9 words added 104 words deleted
Change: Discover how Cisco Unified Contact Center Express can give small and mid-sized contact centers the advanced functionality normally found only in enterprise-class solutions while retaining the ease of deployment and operation thatDemos smallerInclude: contact centers need. Explore the new capabilities of Cisco Unified Contact Center View changes from previous version. (Word count: 469)
	Jul 23 2008, 5:15 PM EDT	SFchick		edit	176 words added
Change: Explore the new capabilities of Cisco Unified Contact Center Express 7.0, including integration with Cisco Unified Presence, to extend customer care beyond the contact center, simplified agent email response, and enhancements to Cisco Agent Desktop such as a browser-based edition and new workflow capabilities. IBM Self Service Kiosk BONUS Video View changes from previous version. (Word count: 566)
	Jul 23 2008, 4:47 PM EDT	robboyd		edit	15 words added
Change: Are you a member of the Cisco Contact Center User Group?Social Technographics from ForresterArticle: Converting from a legacy PBX to a VoIP based Contact CenterOutline1. Modernizing Customer Service: From Calls to Contacts2. Unify the Modern Contact Center with Video and More3. Expert View changes from previous version. (Word count: 382)
	Jul 23 2008, 4:43 PM EDT	robboyd		edit	6 words added 1 widget added
Change: IBM Self Service Kiosk BONUS VideoGreat note from Cliff who works at Cisco partner Forsythe:Seriously, I can share a couple of ideas on deployments we've done. 1. Customers seem to routinely underestimate the training requirements for their View changes from previous version. (Word count: 367)
	Jul 1 2008, 11:17 AM EDT	robboyd	Added new reg link	edit	14 words deleted
Change: (site not live yet - all members of this wiki will be notified...so join!)Air: July 24Links: cisco.com/go/ccSocial Technographics from ForresterArticle: Converting from a legacy PBX to a VoIP based Contact CenterOutline1. Modernizing Customer Service: From Calls to Contacts2. Unify the View changes from previous version. (Word count: 361)
	Jun 30 2008, 5:35 PM EDT	robboyd	Updated Reg Link	edit
Change: Deleted by robboyd Jun 30 2008, 5:36 PM EDT for: no reason given
	Jun 6 2008, 10:54 AM EDT	robboyd		edit	35 words added 39 words deleted
Change: What is the best way to handle a Contact1. CenterModernizing contact?Customer DoService: youFrom haveCalls ideasto forContacts2. guests,Unify demos,the contentModern flow?Contact PleaseCenter weighwith inVideo onand theMore3. discussionExpert threadAdvisor belowbroadens View changes from previous version. (Word count: 375)
	Jun 5 2008, 4:07 PM EDT	robboyd		edit	1 word added
Change: cisco.com/go/ccSocial Technographics from ForresterArticle: Converting from a legacy PBX to a VoIP based Contact CenterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, View changes from previous version. (Word count: 379)
	Jun 3 2008, 5:39 PM EDT	robboyd		edit	12 words added
Change: Converting from a legacy PBX to a VoIP based Contact CenterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, content flow? Please weigh in on the discussion thread below or simply edit this page. I have currently left it unlocked. View changes from previous version. (Word count: 375)
	Jun 3 2008, 10:48 AM EDT	robboyd		edit	18 words added 3 words deleted
Change: (site not live yet - all members of this wiki will be Maynotified...so 14join!)Air: July 24Links: Social Technographics from ForresterWhat is the best way to handle a Contact Center contact? Do you View changes from previous version. (Word count: 363)
	Jun 3 2008, 10:46 AM EDT	robboyd		edit	7 words added 5 words deleted 1 widget added
Change: Calls to ContactsTape: May 14Air: July 24Links: Social Technographics from ForresterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, View changes from previous version. (Word count: 348)
	May 8 2008, 11:09 AM EDT	robboyd		edit	2 words added 2 words deleted
Change: JuneMay 1014Air: July 24Links: Social Technographics from ForresterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, content View changes from previous version. (Word count: 346)
	May 8 2008, 11:09 AM EDT	robboyd		edit	5 words added
Change: Social Technographics from ForresterWhat is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, content flow? Please weigh in on the discussion thread below or simply edit this page. I have currently left it unlocked.Great note from Cliff View changes from previous version. (Word count: 346)
	Apr 24 2008, 3:02 PM EDT	robboyd		edit	284 words added
Change: 2. One of the big requests that is under served by Cisco documentation is statistics display. Traditional Call Centers will have a board showing information View changes from previous version. (Word count: 341)
	Jan 24 2008, 9:02 AM EST	robboyd	Moved from: Episode Guide Index	move	No content added or deleted.
Change: Moved by robboyd Jan 24 2008, 9:02 AM EST
	Jan 24 2008, 9:02 AM EST	robboyd		edit	52 words added
Change: The Presence Enabled Contact CenterTape: June 10Air: July 24What is the best way to handle a Contact Center contact? Do you have ideas for guests, demos, content flow? Please weigh in on the discussion thread below or simply edit this page. I have currently left it unlocked. View changes from previous version. (Word count: 52)