Self-service kiosks have become a standard for service delivery in many industries. But what about customers who still want the comfort of face-to-face contact with a product specialist? What are the possibilities for reaching these consumers and making your merchandise and services more accessible? The Expert Collaborative Retail Kiosk solution from IBM and Cisco combines the benefits of live two-way video communication with the convenience of kiosk self-service.Peter Milligan, Marketing Programs Manager for Cisco's Contact Center Solutions walks us through the integration at CiscoLive! 2008
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